- OperatorNovatrix SRL
- Established2023
- Games7,500+ from 90-100+ providers
- Withdrawal limit (AUD)$8,500/week · $40,000/month
Information we collect
Spin Fever Casino may handle personal information that you provide directly, information created when you use your account, and technical information collected when you visit or use the website. We collect only information that is reasonably relevant to operating an online casino service, meeting our responsibilities and providing customer support.
Account and identity information
When you register or manage an account, we may collect details such as your name, date of birth, residential information, contact details, account login information and responsible gaming preferences. We may also keep records of your communications with support, account activity, requests and other information needed to administer your relationship with us.
Verification, payment and transaction information
To help verify an account and protect the service, we may request identity or address documents and other information needed for checks. We may handle payment-related details, transaction history, deposits, withdrawals, gaming activity, account balances and records of financial or promotional transactions. Payment information may be processed through specialist payment providers, and we may not retain all complete payment details ourselves.
Device, usage and cookie information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device type, language, time zone, referring website, pages viewed, session information and general interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance, understand website use and support security.
How we use personal information
Personal information may be used for the following purposes. The particular information used will depend on the service, request or activity involved.
- To create, operate, maintain and secure your account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age and account information where checks are required.
- To detect, prevent and investigate fraud, money laundering, account misuse, collusion, suspicious activity and other security risks.
- To meet legal, regulatory, tax, accounting and responsible gambling obligations that apply to an online gambling service.
- To provide customer support, respond to questions and resolve complaints or technical issues.
- To communicate with you about your account, service notices, security matters, policy changes and other important information.
- To understand how the website is used, test improvements, maintain systems and improve the user experience.
- To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
We may combine information from your account, transactions, device and website activity to maintain accurate records, protect the service and make appropriate operational decisions. Information may also be used to apply account controls, investigate unusual activity and support safer gambling practices. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
Sharing information
We may share relevant information with service providers that help us operate the website and provide services. These may include identity and verification providers, payment processors, technology and hosting providers, fraud prevention services, customer support tools, analytics providers and professional advisers. Providers are expected to handle information securely and only for appropriate business purposes.
Information may also be disclosed where necessary to protect users, investigate suspected unlawful or harmful activity, enforce applicable terms, respond to a valid legal request, or meet a legal or regulatory obligation. If information is processed or stored in another country, appropriate steps are taken to support its security and lawful handling.
Retention and your privacy rights
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, record keeping and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with our procedures.
Requests you can make
Subject to applicable requirements and exceptions, you may ask us to take the following actions in relation to your personal information:
- Provide access to personal information we hold about you.
- Correct information that is inaccurate, incomplete or out of date.
- Delete your personal information where it is no longer required and there is no overriding reason to retain it.
- Withdraw consent to marketing communications or other processing that relies on your consent.
- Explain how a request has been handled or raise a privacy concern.
To exercise these rights, or to ask a privacy question, email support@spinfevercasino.click. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent personal information from being disclosed or changed by someone else.
Some requests may be limited where we are required or permitted to keep information, where deletion would affect security or fraud prevention, or where responding could affect the rights of another person. If a request cannot be completed in full, we will aim to explain the applicable reason.
Changes and questions about this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, information-handling practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown in the updated policy. You should review this page periodically so you remain familiar with how information is handled.
If you have a question about this Privacy Policy, believe that your personal information has been handled incorrectly, or want to make a data access, correction, deletion or marketing consent request, contact support@spinfevercasino.click. We will review privacy enquiries and respond in a reasonable manner, subject to identity checks, applicable requirements and the nature of the request.
By using the Spin Fever Casino website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required for a particular activity, we will seek it in an appropriate way and provide a method for you to withdraw it.
