Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance or probability, and past results do not predict future outcomes. A winning streak does not make another win more likely, and a loss does not mean that a win is due. Avoid systems or strategies that claim to guarantee a result.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as rent, food, utilities, transport, debt repayments and other commitments have been covered. Never gamble with borrowed money, money needed for household expenses or money set aside for emergencies.

Gambling should be one leisure activity among many, rather than the main focus of your free time. Take regular breaks, keep track of your activity and avoid playing when you are tired, upset, stressed or affected by alcohol or other drugs. These conditions can make it harder to make careful decisions.

Practical ways to stay in control

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your everyday budget and monitor your account activity.
• Do not chase losses by trying to win back money that you have lost.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Avoid gambling when you are angry, anxious, depressed, intoxicated or under pressure.
• Balance gambling with work, family, exercise, hobbies and other social activities.
• Talk with someone you trust if you are concerned about your gambling.

You must meet the minimum legal age and other requirements that apply to you before using an online gambling service. Do not allow anyone under the legal gambling age to access your account or use your device to gamble. Keep your account credentials private and use available security settings to help prevent unauthorised access.

Set limits and take a break

Personal limits can help you manage your gambling before it becomes difficult to control. Depending on the features available to your account, you may be able to request or apply limits relating to deposits, wagering, losses, session time or access. Review the available account tools and choose limits that fit your budget and circumstances.

A limit is most effective when it is realistic and set before you begin gambling. Consider your income, regular expenses, savings goals and other financial responsibilities. If you find yourself wanting to raise a limit, pause and consider why. An increase should never be used to recover losses or deal with financial pressure.

Breaks and account restrictions

If you want to stop gambling for a period, you may be able to request a temporary account break or other restriction. If you believe you need a longer-term barrier, ask about self-exclusion or account closure. These options are designed to make access more difficult for a chosen period or on an ongoing basis.

When requesting a break, self-exclusion or closure, provide clear information about what you need. Do not open another account, use another person’s account or try to bypass a restriction. If you have accounts with other gambling services, consider contacting each provider separately and asking about their responsible gambling tools.

1. Stop playing and sign out of your account.
2. Review your recent gambling activity and consider whether your spending or time has changed.
3. Apply an available limit or request a break, self-exclusion or account closure.
4. Remove saved payment methods and reduce access to gambling websites or applications if this would help.
5. Tell a trusted person what you have decided so they can support you.
6. Seek professional advice if you are finding it difficult to stop or stay within your limits.

Account restrictions may affect access to your account and may not remove financial obligations that have already been created. Read the relevant account terms and contact the service through its available support channel if you need to understand the process. Do not delay asking for help while trying to manage a problem alone.

Recognise the signs of gambling harm

Gambling harm can develop gradually. It may affect a person’s money, mood, health, relationships, employment or studies. Some people minimise their gambling or hide it from others, which can make the problem harder to identify. You do not need to wait for a serious crisis before seeking help.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or with larger amounts.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, deposits, withdrawals or losses from family and friends.
• Borrowing money, missing bills or using savings to continue gambling.
• Neglecting work, study, family, health, sleep or other responsibilities.
• Gambling to escape stress, sadness, loneliness, anxiety or other difficult feelings.
• Feeling guilty, ashamed or distressed after gambling, but continuing anyway.
• Arguing with people close to you about your gambling.
• Attempting to stop or cut back but being unable to do so.

One or more of these signs may indicate that gambling is becoming harmful. Consider stopping and speaking with a qualified support professional. You can also talk with a trusted family member, friend, doctor or counsellor. Support can help with practical steps, financial concerns, relationships and the feelings connected with gambling.

If you are worried about someone else

If a family member, friend or colleague may be experiencing gambling harm, choose a calm time to speak with them. Describe what you have noticed without blaming or shaming them, and encourage them to seek support. Protect shared finances where appropriate, avoid lending money to fund gambling and consider obtaining independent financial or legal advice about your circumstances.

You cannot control another adult’s gambling, but you can set boundaries and protect your own wellbeing. If you believe there is an immediate risk to a person’s safety, contact emergency services or seek urgent assistance from an appropriate health professional.

Support and help

If gambling is causing concern, help is available across Australia. Gambling support services can provide confidential information, counselling and practical guidance. You may also speak with a general practitioner, psychologist, counsellor, financial counsellor or another qualified professional. They can help you understand your options and develop a plan that suits your situation.

You do not need to know exactly what kind of help you need before contacting a service. It is enough to explain that gambling is becoming difficult to manage. Support may be available for people who gamble as well as for partners, family members and friends affected by someone else’s gambling.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the device you use to play.
2. Write down your gambling time, spending, debts and other financial commitments.
3. Tell a trusted person what is happening and ask them to help you stay accountable.
4. Contact a gambling support service, health professional or financial counsellor.
5. Request a suitable account restriction, break, self-exclusion or closure.
6. Remove access to available funds that you might otherwise use for gambling.
7. If you feel unsafe or are thinking about harming yourself, seek urgent help through local emergency services or a crisis support service.

Spin Fever Casino can provide information about the responsible gambling tools and account processes available through the service. However, account tools are not a substitute for professional support. If you ask for help, explain what you need as clearly as possible. Requests involving limits, breaks, self-exclusion or closure will be handled in line with the applicable account process and legal requirements.

Responsible gambling is a shared responsibility. Spin Fever Casino aims to provide clear information and accessible safeguards, while players are responsible for making informed choices, following applicable laws and protecting their account. If gambling is no longer enjoyable or is causing harm, stopping and seeking support is a positive and practical decision.